Case Management.
Simplified.
Automate case intake, routing, and resolution with DigiCase Cloud. Track every SLA and deliver faster outcomes with full visibility.
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Built for Every
Industry
From banks and telecoms to governments and nonprofits — DigiCase Cloud adapts to your workflows, scales with your team, and ensures accountability.
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Scale with
Confidence
Secure SaaS cloud hosting, role-based access, and enterprise integrations — DigiCase Cloud grows with your organization.
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What is DigiCase Cloud?

streamline your case management

DigiCase Cloud is a next-gen, cloud-native case management system powered by the DigiXP platform. It enables businesses to automate service requests, internal approvals, incident tracking, and customer complaints — all with real-time insights and seamless collaboration. ✅ Built on DigiXP ✅ Works standalone or with CXLink ✅ API-ready, multi-tenant, secure

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Case Management Engine

End-to-end workflows, SLA tracking, role-based access

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Integration Capabilities

CXLink, CRM, ERP, Email, API-driven microservices

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Automation & Notifications

Escalation rules, automated task assignments, SLA breach alerts

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Analytics & Reporting

Dashboard, performance reports, case resolution metrics

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Features

Create Awesome Service With Our Tools

DigiCase is more than a case tracker. It’s a complete, cloud-based case management engine designed to handle complex workflows across departments and channels.

Our Services
Our Services

Why Choose DigiCase Cloud

With DigiCase Without DigiCase
Intelligent Routing Manual Case Handling
Instant Alerts & SLA Delayed Escalations
Multi-Channel Input Email-Only Intake
Secure SaaS Cloud Hosting On-Premises Burden
API-Based Integration Limited Flexibility
CX Recovery No Alerts
SLA Tracking Spreadsheets

Industry Use Cases

Building Partnerships, Delivering Success

  • Banking: Customer complaint management, compliance investigations
  • Telecom: Fault ticketing, customer service recovery
  • Government: Citizen service request tracking
  • Insurance: Claims handling and escalation
  • Retail/FMCG: Feedback resolution and franchise operations

How it works

Simple 4-step timeline

Our Services
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Happy Clients

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Campaigns

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Global Presence

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Awards

Testimonials

What Our Client’s Say

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Matthew Self

CEO of Company

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Lauren Wilcher

Web Developer

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Gordon Kelly

SEO Marketer

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Tim Cavanaugh

Manager

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Janene Barker

Developer

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Claire Archer

Social Marketer

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Team

Our Expert Team

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Denial Vetori

Team Lead
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David Jon Korola

Marketer
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Merris Polar

CEO
Pricing Plans

The Best Solutions For Our Clients

Flexible plans designed to fit your organization’s size and needs. Upgrade or downgrade at any time.

Starter

Get your services up
and running

$149 /m
Subscribe Now
  • Up to 10 users
  • 5 workflows
  • SLA Tracking
  • Email support

Pro

Get your services up
and running

$499 /m
Subscribe Now
  • All starter features plus
  • 50 users
  • 20 workflows
  • CXLink integration
  • API access
  • Email + Chat support

Enterprise

Get your services up
and running

Custom Quote
Subscribe Now
  • All pro features plus
  • 24/7 Priority support

Starter

Get your services up
and running

$49 /y
Subscribe Now
  • Up to 10 users
  • 5 workflows
  • SLA Tracking
  • Email support

Pro

Get your services up
and running

$69 /y
Subscribe Now
  • All starter features plus
  • 50 users
  • 20 workflows
  • CXLink integration
  • API access
  • Email + Chat support

Enteprise

Get your services up
and running

$99 /y
Subscribe Now
  • All pro features plus
  • 24/7 Priority support
Blog

Know Something From Our Blog

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How Nonprofits Can Improve Donor Trust with DigiCase Cloud

Donor Case Tracking and Accountability Made Simple Introduction For nonprofit organizations, donor trust is everything. Donors

Read More
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How Governments Can Deliver Transparent Citizen Services with DigiCase Cloud

From Case Tracking to Public Trust Introduction Citizens today expect their governments to be as responsive

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How Telecoms Can Manage Millions of Customer Issues at Scale with DigiCase Cloud

From High-Volume Complaints to Real-Time Resolution Introduction Telecom operators face some of the highest customer interaction

Read More
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